Returns & Exchanges
At The Genie Company, we want you to be completely satisfied with your home improvement purchases. If your product isn't the perfect fit, you can return most items in their original condition within 30 days of delivery.
Initiate Your Request
Log into your account and navigate to the order history section to select the items you wish to return and receive a return authorization number.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all manuals, hardware, and accessories are included to qualify for a full refund.
Ship to Our Warehouse
Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location or schedule a home pickup.
Receive Your Refund
Once our quality control team inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing